The Business Times, 5 October 2015
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2015-10-05
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The Business Times
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Title Section33 2015-10-05 1 THE BUSINESS TIMES 2015 SOCIETY OF NEWS DESIGN EXCELLENCE AWARD■BEST IN OVERALL REDESIGN■ S$1.00 q:h A SINGAPORE PRESS HOLDINGS PUBLICATION wvvw.businesstimes.com.sg U @BTBreakingnews CO REGN NO ’l*****868E MCI (P) 039/08/2015 Monday, October 5,201533 words
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Article, Illustration248 2015-10-05 1 Prime Minister Lee Hsien Loong has cautioned against complacency in matters of race and religion noting that such harmony is not a natural state of affairs, and that issues have become more complicated and difficult than before. TOP STORIES 2 Emerging market nations’ new bond issues have shrunk248 words
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Article26 2015-10-05 1 MARKETS Weekly Change STI 2,793.15 -39.49 KL COMP 1,628.80 +13.79 NIKKEI 225 17,725.13 -155.38 HANG SENG 21,506.09 +319.77 SHENZHEN B 1,050.74 +25.21 DOW 16,472.37 +157.7026 words
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Article, Illustration804 2015-10-05 1 Nisha Ramchandani - Local events are also disrupted, with outdoor attractions hit hardest; business costs forecast to mount if haze stretches to end-October By Nisha Ramchandani nishar@sph.com.sg @Nisha_BT Singapore THE prolonged haze continues to disrupt businesses and events in Singapore as visitorship to attractions declines and eventsPHOTO: REUTERS - 804 words
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Article, Illustration1076 2015-10-05 1 Kalpana Rashiwala - By Kalpana Rashiwala kalpana@sph.com.sg @KalpanaBT Singapore INVESTMENT sales of property big-ticket transactions of at least S$10 million have plunged to S$2.86 billion in the third quarter, less than half the S$6.07 billion in the previous quarter and the lowestSource: Savills Research & Consultancy - 1,076 words
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Advertisement63 2015-10-05 1 8 "*****1 *****4 AUSTRALIA’S NEW GOVERNMENT A boost for businesses in Singapore? VIEWS FROM THE TOP 12 I 11 A 9 10 PATEK PHILIPPE GENEVE r V 9 a i>- 0 7 MAOt SWISS PATEK PHILIPPE GENEVE Begin your own tradition. n m m EMPEROR WATCH AND JEWELLERY THE SHOPPING63 words
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Advertisement23 2015-10-05 1 FUTURE OF MANUFACTURING Towards personalisation, 3D printing and robotics TOP STORIES 4 FOCUS ON KOREA A special BT supplement Korean national day 23-2523 words
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Advertisement13 2015-10-05 1 NEW RESTAURANTS Maggie Joan's and Humpback: cramped but hip spaces DINING OUT 3113 words
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TOP STORIES
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662 2015-10-05 2 Jamie Lee - Singaporeans especially younger ones must remember harmony is precious and not natural; issues are more complicated and difficult now with growing self-radicalisation By Jamie Lee leejamie@sph.com.sg @JamieLeeBT Singapore PRIME Minister Lee Hsien Loong on Sunday cautioned against complacency in matters of race and662 words
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Article, Illustration597 2015-10-05 2 AFP Atlanta TRADE ministers of 12 Pacific Rim countries failed again to conclude a deal on a huge free-trade area and were to meet one more time Sunday in hopes of reaching agreement. The ministersAFP; PHOTO: AFP - 597 words
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752 2015-10-05 2 Neil Behrmann - By Neil Behrmann btworld@sph.com.sg London EMERGING market (EM) nations’ new bond issues have shrunk because global investors fear the economic slowdown in China, Asia, Latin America, and Central and East Europe, the Middle East and Africa (CEEMEA). The slide of local currencies against752 words
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Article, Illustration1207 2015-10-05 4 Andrea Soh - Companies must rethink old notions of where value comes from, who creates it and who profits from it: Deloitte FUTURE OF MANUFACTURING By Andrea Soh sandrea@sph.com.sg @AndreaSohBT Singapore IN the future world of manufacturing, the big will get bigger while the smallBT Graphics, Source: Deloitte Centre for the Edge - 1,207 words
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Article, Illustration1053 2015-10-05 4 Andrea Soh - By Andrea Soh sandrea@sph.com.sg @AndreaSohBT Singapore BIG data has arrived on the shores of Jurong Island, and could generate up to US$150 million a year in energy savings for companies in the petrochemical hub if plans by US multinational company Emerson1,053 words
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Article, Illustration144 2015-10-05 4 Singapore SOME things get better with age. Staff of The Business Times raised their glasses to another good year at Singapore’s only financial daily, as they celebrated the paper’s 39th anniversary on Saturday at Ten Square Orchard Central. Staff members also received a set of144 words
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Advertisement77 2015-10-05 2 Call 1800 289 8822 or e-mail notices@sph.com.sg to place your Change of Address Notices LEASING OPPORTUNITIES NEW Commercial Usage In addition to the existing usage. The Grandstand units are also available for: Independent Office Property showrooms Service Centre (Telco) Family Oriented Karaoke Eye/Ear/Dental Clinic Maid/Travel Agency Largest Lifestyle Destination in77 words
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COMPANIES & MARKETS
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Article, Illustration1014 2015-10-05 5 CLAIRE HUANG - Rising incomes will drive demand for space, says Extra Space Asia CEO.BY TOP LINE CEO.BY CLAIRE HUANG huangjy@sph.com.sg @ClaireHuangBT IT may come across as a little ironic that people or businesses are keeping their collections and goods in huge selfstorage facilities, away fromPHOTO: LAURA NG - 1,014 words
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Article, Illustration929 2015-10-05 6 Lyn Boxall - By Lyn Boxall T The writer is a member of the Professional Development Committee of the Singapore Institute of Directors IN TODAY'S Information Age, where data is transmitted and consumed with the help of technology at breakneck speed, IT security threats are expanding929 words
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1944 2015-10-05 6 Robert Halili - INSIDE MARKETS By Robert Halili T The writer is managing director, Asia insider Ltd Buying among directors rose for the second straight week while the selling surged based on filings on the Exchange from Sept 28 to Oct 2. Buyers outweighed sellers1,944 words
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Article, Illustration64 2015-10-05 7 STI Catalist WEEKLY Straits Times Index Oct 2,2015 2,793.15 -39.49 (-1.39%) Current streak 1 day Week high 2,801.85 Week low 2,787.94 52-week high 3,525.19 (Apr 17, 2015) 52-week low 2,793.15 (Oct 2, 2015) FTSE ST Catalist index Oct 2,2015 504.45 +0.29 (+0.06%) Current streak 2 days Week high 504.45 Week64 words
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Article, Illustration652 2015-10-05 7 R Sivanithy - STOCKS By R Sivanithy sivan@sph.com.sg @RSivanithyBT FRIDAY’S trading session on Wall Street when the Dow Jones Industrial Average first plunged 258 points before closing with a net gain of 200 may have displayed all the hallmarks of a short squeeze, but coming as652 words
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Article77 2015-10-05 7 BY CENTS CLOSE UP 52w high/low DBXT Nifty US$ ***** 388.8 2.2 *****/***** DBXT MSKorea US$ 4918 228.1 3.3 6246/4478 DBXT iBoxxSing SG$ ***** 181.0 1.4 *****/***** DBXT MSAsExJp US$ 3115 56.0 1.3 4064/2973 DBXT MSEurope US$ 5379 54.5 0.7 6300/5225 BY PERCENTAGE CLOSE UP 52w high/low TIH W*****977 words
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Article78 2015-10-05 7 BY CENTS CLOSE DOWN 52w high/low Lyxor ThaiSET US$ ***** -814.8 -5.0 *****/***** GLD US$ ***** -464.8 -3.0 *****/***** SPDR S&P500 US$ ***** -307.0 -1.1 *****/***** JMH USD 4693 -190.8 -2.8 6788/4502 Jardine C&C 2693 -103.0 -3.7 4269.7/2636 BY PERCENTAGE CLOSE DOWN 52w high/low Centurion W*****7 0.3 -85.0 -1.778 words
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Article83 2015-10-05 7 VOL CLOSE($) CHANGE Combine Will 6.0 0.500 -0.100 -16.67 HL Global Ent 65.0 0.140 +0.020 +16.67 New Silkroutes 160,492.0 0.002 +0.001 +100.00 Spackman 41,753.9 0.059 +0.013 +28.26 Rex Intl 59,429.3 0.092 +0.009 +10.84 Mercurius 25,452.2 0.013 +0.002 +18.18 MMP Resources 54,307.4 0.016 +0.004 +33.33 Soon Lian 20.0 0.10583 words
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Article, Illustration36 2015-10-05 7 STI FTSE ST All-Share WEEKLY ftse ST All-Share index Oct 2,2015 677.74 -8.88 (-1.29%) Current streak 1 day Week high 679.44 Week low 676.13 52-week high 845.85 (Apr 17, 2015) 52-week low 677.74 (Oct 2, 2015)36 words
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Article, Illustration34 2015-10-05 7 STI MSCI EAFE WEEKLY MSCI EAFE Index Oct 2,2015 1,668.87 +8.13 (+0.49%) Current streak 3 days Week high 1,668.87 Week low 1,609.50 52-week high 1,949.49 (May 15, 2015) 52-week low 1,660.74 (Sept 25, 2015)34 words
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Article186 2015-10-05 7 MAIN CATL TOTAL Up Down Unch Up Down Unch Up Down Unch Multi Ind 3 10 1 0 0 0 3 10 1 Manufacturing 45 75 28 15 15 10 60 90 38 Commerce 21 34 13 5 9 4 26 43 17 Tpt/Stor/Comms 11 26 2186 words
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Article123 2015-10-05 7 VOLUME (‘000) VALUE (‘000) MAIN CATL TOTAL MAIN CATL TOTAL Multi Ind 285,084 285,084 459,698 459,698 Manufacturing 658,524 320,313 978,837 435,013 26,338 461,351 Commerce 567,525 230,380 797,905 323,659 10,007 333,666 Tpt/Stor/Comms 749,891 2,627 752,518 1,058,202 205 1,058,407 Finance 124,051 278 124,329 1,331,042 46 1,331,088 Construction 105,849 12,289123 words
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Article304 2015-10-05 7 Stock name Close Change Wk high/low 52w high 52w low PE Div yield Mcap Ascendas Reit 233 +3 239/224 271 213 6.3 5895.9 CapitaLand 281 +2 281/267 379 267 10.3 3.2 *****.4 CapitaMall Trust 191 +0.5 191.5/186.5 228 184.5 5.7 6628.5 CityDev 769 -21 791/759 1095 759 9.2304 words
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Article33 2015-10-05 7 VOLUME Noble 277,209,600 Ezra 266,604,000 IHC 257,796,400 Healthway Med 230,380,000 StratechGroup 215,841,500 Market volume 6,509,512,000 VALUE Singtel 646,618,412 DBS Grp 619,880,238 UOB 294,605,279 OCBC Bank 284,815,705 CapitaLand 250,140,854 Market value 5,304,205,00033 words
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Article110 2015-10-05 7 Most Active Fund Last sale +/-(‘000) Wk high/low 52w high/low Buy/Sell Mcap STI ETF 284 -5 3386 289/280 355/280 284/285 IS MS INDIA US$ US695 +15 734 698/657 1000/648 690/695 86.9 DBXT MSCHINA US$ US1228 +22 562 1228/1153 1750/1151 1230/1235 Nikko AM STI ETF 286 -7 150 294/283110 words
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Article133 2015-10-05 7 COMPANY MEETING PLACE DATE TIME Sunmoon Food Co E Vine II Ballroom (Lvl 2) Metropolitan YMCA S'pore 60 Stevens Road 05-Oct 2.00pm Swee Hong Ltd E Warren Golf Country Club Conference Room 1 2 (Lvl 2) 81 Choa Chu Kang Way 06-Oct 9.30am Perennial Real Est E Capitol133 words
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Article77 2015-10-05 7 Oct 2 VALUE CLOSE BT OB/OS -235.00 -52.00 BT CADI -*****.00 -4.00 BT 10-day MA -*****.00 -24.00 FTSE ST Mid Cap 662.34 -2.32 FTSE ST Small Cap 404.21 -1.44 FTSE ST All Share 677.74 -1.70 FTSE ST China Top 167.36 +0.12 FTSE ST China 203.33 +1.10 FTSE77 words
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Article, Illustration548 2015-10-05 7 COMMODITIES AFP London GOLD, seen as a haven investment, rallied on Friday last week as weak-er-than-expected US jobs data weighed on the dollar. The precious metal, which had fallen for most of the week, shot higher as the poorly-received employment figures meant that theAFP; FILE PHOTO - 548 words
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346 2015-10-05 8 Howie Lee - CURRENCIES By Howie Lee T The writer is an investment analyst at Phillip Futures THE latest China Caixin manufacturing PMI (Purchasing Managers’ Index) showed that industrial activity in the world’s second largest economy declined to a 6 1/2 -year low in September.346 words
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FOREX RATES
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Article471 2015-10-05 8 Oct 2 A$ C$ Rmb Euro HK$ Ind Rs Rupiah Yen Won RM NZ$ Pak Rs Peso S$ Rand Sfr NT$ Baht Pound US$ Australia 0.931 4.471 0.630 5.451 46.150 103.189 0.845 8.305 3.108 1.098 73.484 32.898 1.009 9.783 0.688 23.129 25.737 0.465 0.703 Canada 1.074 4.801471 words
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Article155 2015-10-05 8 Oct 2 Against S$ Against US$ Currencies Bid Offer Bid Offer S$/US$ to one unit of foreign currency: Australian dollar 1.0087 1.0094 0.7032 0.7036 Canadian dollar 1.0834 1.0839 0.7556 0.7552 Euro 1.6012 1.6016 1.1162 1.1164 NZ dollar 0.9187 0.9194 0.6404 0.6409 Sterling pound 2.1720 2.1727 1.5141 1.5145155 words
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Article22 2015-10-05 8 Oct 2 S$ Bid Offer 1-month 1.4361 1.4364 2-months 1.4376 1.4380 3-months 1.4389 1.4394 6-months 1.4427 1.4430 Source: OCBC22 words
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EQUITY BONDS WARRANTS FUTURES
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Article369 2015-10-05 8 Oct 2 OPEN HIGH LOW SETT VOL OP/INT FTSE CHINA A50 INDEX FUTURES Oct15 0 *****8 Nov15 0 239 NIKKEI 225 INDEX FUTURES Dec15 *****.00 *****.00 *****.00 *****.00 ***** *****0 Mar16 *****.00 *****.00 *****.00 *****.00 12 680 MSCI TAIWAN INDEX FUTURES Oct15 307.80 308.90 304.70 305.70 *****369 words
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205 2015-10-05 8 Most active Oct 2 Prem Expiry Wk Vol Conv Exer Disc Gear-Mths Company Last Sale +or-('000) Ratio Price ing Left Rowsley Ltd W*****3 2.8 0.2 ***** 1 18 12 DBS MB eCW*****1 6.8 -3.3 ***** 0.1 1860 4 OCBC Bk MB eCW*****1 11.7 -2.3 ***** 0.2205 words
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373 2015-10-05 8 In local curr In S$ In US$ dy yr dy yr dy yr Oct 2 Index Change Change Change Change Change Change World Preliminary 1207.6 -0.2 -5.3 0.1 0.3 -0.1 -7.2 EAFE Preliminary 964.4 0.4 -2.3 1.1 1.6 0.8 -6.0 Europe Preliminary 1350.9 0.6 -2.2373 words
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BANK RATES
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Article154 2015-10-05 8 Oct 2 $S Offer Bid 0vernight 0.10 0.05 1-month 1.0 0.875 2-months 1.0625 0.9375 3-months 1.125 1.0 Overnight mode: 0.30 US$ Offer Bid 7 days 0.22 0.12 1 month 0.23 0.13 2 months 0.28 0.18 3 months 0.40 0.20 6 months 0.60 0.40 9 months 0.80 0.60 12154 words
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Article69 2015-10-05 8 Oct 2 GOVERNMENT BONDS Period Issue Coupon Maturity Close Day's code rate Bid High Low 2-Year N*****0F 1.375 01-Oct-17 100.14 100.14 100.07 5-Year N*****0S 2.000 01-Jul-20 100.48 100.65 100.37 10-Year NX*****Z 2.375 01-Jun-25 99.58 99.80 98.50 15-Year NZ*****F 2.875 01-Sep-30 101.74 101.60 100.20 20-Year NZ*****V 3.375 01-Sep-33 109.0669 words
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AGRI METALS ENERGY
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Article192 2015-10-05 8 Oct-2 Price Net change change Last Trade Agricultural Oct-2 CBOT Soybeans (US cents/bu) 874.25 -3.00 -0.34% 13/11/2015 CBOT Soybean Oil (US cents/lb) 27.84 0.75 2.77% 14/10/2015 CBOT Wheat (US cents/bu) 513.25 -5.00 -0.96% 14/12/2015 Oct-2 LIFFE Cocoa (£/tonne) 2121.00 -11.00 -0.52% 14/12/2015 LIFFE Coffee (US$/tonne) 1552.00 1552.00 #DIV/0!30/09/2015192 words
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Article57 2015-10-05 8 OCt 2 KLCE Palm Futures (RM/MT) Delivery Opening Sett Av Vol Open Month Range Price Price High Low Done Position Oct 15 2358.0 2319.0 2370.0 2357.0 35 2020 Nov 15 2381.0 2354.0 2401.0 2336.0 2327 ***** Dec 15 2417.0 2387.0 2441.0 2368.0 ***** ***** Jan 16 2440.0 2419.057 words
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Article, Illustration887 2015-10-05 9 Edward Hadas - A hard management style often results in pressure to perform and reward for closed eyes REUTERS BREAKINGVIEWS By Edward Hadas London THE scandal at Volkswagen might look like the sort of stupid mistake that could easily have been avoided. Not so. The carmaker’sPHOTO: REUTERS - 887 words
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Article970 2015-10-05 9 Payment Ex Rec Pay Ann (cts) date date date date AIMS Prop Secu do 0.122 28-Sep 30-Sep 18-Dec 23-Sep Asiatic Grp ak 0.040 28-Sep 30-Sep 15-Oct 21-Aug ASL Marine Hldgs ak 0.400 04-Nov 06-Nov 17-Nov 28-Aug Avi-Tech Electronics ak 0.300 03-Nov 05-Nov 18-Nov 27-Aug Avi-Tech Electronics bh 0.700970 words
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Article252 2015-10-05 9 Oct 2 BANKS Agricultural Bank Of China 5.50 Agricultural Bank Of China Bangkok Bank Public Co. Ltd ANZ Singapore ...5.50 Bank of Communications 5.50 6.00 Bank of China Limited Bank of Taiwan Bank of Communications Bank of Tokyo-Mitsubishi Bank of East Asia Banque Internationale a Bank of252 words
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Article1309 2015-10-05 9 Consensus No. of Forecast Mean Fri’s recommendation esti-EPS PE target price Company name This wk Last mth mates (times) Accordia Golf Trt 1.00 1.00 1 0.06 10.22 0.93 0.63 AIMS AMP Cap Industrial Reit 1.00 1.00 2 0.12 11.45 1.68 1.34 ARA Asset Mgt 1.25 1.25 2 0.091,309 words
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Article2009 2015-10-05 10 Week Ended: Oct 2 52-Wk Last Vol Week Div GrYld Net MCap High Low Company Sale +/-(’000) High Low C’vr P/E $mil 82 42 8Telecom vol Week Div 62 25 AEM Net MCap High 153 131.5 AIMSAMP Cap Reit Company Sale 183 129.5 ARA Asset Mgmt 133 -62,009 words
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Article371 2015-10-05 10 52-Wk Last Vol Week Div GrYld Net MCap High Low Company Sale +/-(’000) High Low C’vr P/E Company Last Sale vol 1 0.3 t Advanced Systems 0.4 -0.1 3040 0.5 0.4 10.5 High week Low Div C'vr GrYld Net P/E MCap 35 10 t 3Cnergy 10 29.5 18371 words
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Article189 2015-10-05 10 52-Wk Last Vol Week Div GrYld Net MCap High Low Counter Sale +/-(’000) High Low C’vr P/E Counter 163 112 CIMB APAC Div S$D 114.4cd +0.2 1 114.4 112.1 107.7 78.5 CIMB APAC Div US$ US78.5cd -1.9 25 78.5 78.5 8.2 1440 991 CIMBASEAN40 S$D 1077 -13 0189 words
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Advertisement82 2015-10-05 5 Uni carriers RELIABILITY EFFICIENCY VERSATUTY 70 m r GLOBAL UPLIFTING STANDARDS, NOW CARRIED IN SINGAPORE! Nissan Forklift has now been re-branded under the UniCarriers global reputation, with the same quality that you have always expected. Choose UniCarriers to take your business to greater heights! Models shown are for illustrative purposes82 words
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Advertisement153 2015-10-05 6 Wine, Dine O ne Hosn tn t\/ 1 -7' 7 v a V '4 t, ■< rye* Crustacean Pleasures Satiate your crustacean cravings with a galore of oceanic treasures featuring Pacific “Live” Yabby, Indonesian Mud Crab, Chilean Scallop with Roe and Boston Lobsti in addition to J enang Famous Live153 words
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Page 8 Advertisements
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Advertisement164 2015-10-05 8 Trade NDFs Online with Phillip Futures An Asian Financial Flouse with a Global Reach WJ 6538 0500 futures@phillip.com.sg www.phillipfutures.com.sg 250 North Bridge Road #07-01 Raffles City Tower iHSPhiMipCapital Singapore *****1 Your Partner In Finance This advertisement is for general information only and does not constitute a recommendation, offer or solicitation164 words
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Advertisement71 2015-10-05 10 ON THIS OPPORTUNITY Reach out to investors and affluent readers in this Investor Information Page. Advertise at less than $5,800 per full colour ad (a special package for 4 leading newspaper titles The Straits Times, The Business Times, Lianhe Zaobao and The New Paper Sunday). Contact our Sales Team now!71 words
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REAL ESTATE
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Article, Illustration677 2015-10-05 11 Over last two years, chief executive of Citadel has spent nearly US$300m and set new price records in three cities NYT New York THE billionaire hedge fund manager Kenneth Griffin is known as an aggressive trader who waits for prices to fallNYT; PHOTO: NYT - 677 words
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300 2015-10-05 11 Demand for space suitable for technology workers increases as the number of companies grows BLOOMBERG Berlin THE gap is narrowing between the rent paid by technology-related companies and financial-services businesses in cities including San Francisco and Hong Kong as theBLOOMBERG - 300 words
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212 2015-10-05 11 BLOOMBERG Washington RICH Ford, a managing director in Jefferies Group’s real estate investment banking group, left the firm to join Roofstock, an online trading platform for rental-home investors. Mr Ford, 47, is now chief development officer of Roofstock, according to CEO GaryBLOOMBERG - 212 words
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284 2015-10-05 11 BLOOMBERG Paris BOUYGUES SA, France’s second-larg-est builder, is preparing for a tough fight as the company seeks to emulate the success of New York-based WeWork by renting and subletting office space in France. Under the Nextdoor brand, Bouygues opened its first officeBLOOMBERG - 284 words
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Advertisement355 2015-10-05 11 >•> m* -v#>* Cold Storage The fresh food people 1 ne fresn food people INTERNATIONAL Vf FAIR SUNTECCITY SUNTEC CITY, LEVEL 1 EAST ATRIUM .5-11 OCTOBER 2015-10AM -10PM I A WORLD OF WINES FOR YOU TO DISCOVER AND EXPERIENCE PS* CHRISTOPHE BlCHOT Craig Stansborough Purple Hands EMILIO BlXIO mon deuo355 words
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VIEWS FROM THE TOP
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Article, Illustration2076 2015-10-05 12 THIS WEEK’S TOPIC What policy changes do you expect from Australia’s new Turnbull government? Would there be any impact for businesses in Singapore? Yeoh Oon Jin Executive chairman PwC Singapore THE Turnbull government’s pledge of a more “Cabinet Consultative” approach will need more time to show results.PHOTO: AFP - 2,076 words
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Advertisement4354 2015-10-05 13 k1 Ventures Limited (Company Registration No.: *****0535W) (Incorporated in the Republic of Singapore) Notice of Annual General Meeting NOTICE IS HEREBY GIVEN THAT the Annual General Meeting of k1 Ventures Limited (the “Company”) will be held at Hilton Singapore, Grand Ballroom, Level 3, 581 Orchard Road, Singapore *****3 on Thursday,4,354 words
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CUSTOMER SATISFACTION INDEX
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Article, Illustration1045 2015-10-05 14 FRANCIS KAN - In the competitive airline business, the job of satisfying customers starts long before they board the plane. BY FRANCIS KAN BY FRANCIS KAN INCREASING competition, coupled with the spread of mobile devices and the rise of social media, has made the job of satisfying customers aPHOTO: BLOOMBERG; Source: Institute of Service Excellence - 1,045 words
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155 2015-10-05 14 THE Customer Satisfaction Index of Singapore (CSISG) is an annual benchmark of customer satisfaction, covering nine key economic sectors in Singapore. Produced by the Institute of Service Excellence at the Singapore Management University (ISES), CSISG measures customers’ cumulative satisfaction with companies. The index is released155 words
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Article, Illustration525 2015-10-05 14 Francis Kan - By Francis Kan AFTER a series of high-profile breakdowns on Singapore’s train network earlier this year, commuters were understandably upset with public transport operators here. Yet, in the quarter before the massive July 7 disruption of the North-South and East-West lines that left someFILE PHOTO - 525 words
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503 2015-10-05 15 Francis Kan - Players keep in mind needs of different customer segments to improve service levels. BY FRANCIS KAN By Francis Kan THE largest proportion of customers who use courier services are also the least satisfied with their logistics providers, according to findings from the latest Customer Satisfaction503 words
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Article, Illustration859 2015-10-05 15 Sue-Ann Chia - By Sue-Ann Chia UNIVERSITY students gave their schools top marks with local tertiary institutions passing the latest customer satisfaction survey with flying colours. Public universities scored 75.6 on the Customer Satisfaction index of Singapore (CSIG) for the three months ended June 30,859 words
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740 2015-10-05 15 Sue-Ann Chia - By Sue-Ann Chia PRIVATE education institutes saw their customer satisfaction levels dip to their lowest levels in nine years. The sector scored just 64.1 points on the Singapore Management University’s Institute of Service Excellence’s Customer Satisfaction Index of Singapore (CSISG) survey, which measured740 words
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Advertisement117 2015-10-05 15 ISES CORPORATE MEMBERSHIP AN AFFILIATION TO SERVICE EXCELLENCE The ISES Corporate Membership Programme brings together a selected network of Singapore's leading companies measured in the CSISG National Study. Membership entitles your organisation the benefits of collaboration on the CSISG national study and survey design together with the Institute of Service117 words
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BT-CITIBANK YOUNG INVESTORS’ FORUM
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Article, Illustration1625 2015-10-05 16 JACK ZHAN NANHONG - As more Singaporean startups emerge, they attract investors hungry for returns in the current low interest rate environment. Venture capital funds are important in the startup ecosystem as they invest in risky ideas. BY JACK ZHAN NANHONG BY JACK ZHAN NANHONG The writer is fromPHOTOS: FREE IMAGES, FILE - 1,625 words
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Article, Illustration732 2015-10-05 16 Suzanne Woolley - By Suzanne Woolley SEPTEMBER is the worst month for markets, historically, though compared to this August’s turmoil, an average 1.1 per cent drop in the Standard Poor’s 500 Index seems tame. That’s the average performance for September going back to 1927, according to data compiledPHOTO: AFP - 732 words
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Advertisement105 2015-10-05 16 GET STARTED NOW Be a young investor Do you aspire to be a successful young investor? Are you keen on taking the first step towards achieving that? The BT-Citibank Young Investors’ Forum is no typical page extracted from a financial textbook. This forum will present step-by-step guides on how to105 words
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BANKING & FINANCE
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686 2015-10-05 17 US$5.7b 10-year notes give them more than the average 93% gain for emerging markets BLOOMBERG New York INVESTORS who bought Argentina’s bonds in the aftermath of its 2001 default and had the stomach to hold on for the next decadeBLOOMBERG - 686 words
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Article, Illustration929 2015-10-05 17 BLOOMBERG Washington REBECCA Mairone scarcely deserves a mention in the annals of finance, except for this: she’s the only executive of a major US mortgage lender found liable for her part in the 2008 financial crisis. Ms Mairone was chiefBLOOMBERG; PHOTO: BLOOMBERG - 929 words
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Advertisement2597 2015-10-05 17 UG HEALTHCARE CORPORATION UG HEALTHCARE CORPORATION LIMITED (Incorporated in the Republic of Singapore) Company Registration No. *****4579Z NOTICE OF ANNUAL GENERAL MEETING NOTICE IS HEREBY GIVEN that the Annual General Meeting of UG Healthcare Corporation Limited (the “Company") will be held at YMCA Singapore, One Orchard Road, Singapore *****4 on2,597 words
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ENERGY & COMMODITIES
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748 2015-10-05 18 They are being forced to sell excess imports to buyers in other countries REUTERS Milan CHINA’S energy giants after years spent scrambling to secure supplies for the world’s third-biggest gas market are being forced to sell a glut ofREUTERS - 748 words
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631 2015-10-05 18 AFP Noumea PLUNGING nickel prices and the market woes of world mining giants have shaken the French territory of New Caledonia, a tropical archipelago in the Pacific that is hostage to the metal’s fortunes. Though best known for its stunning lagoon,AFP - 631 words
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Article, Illustration530 2015-10-05 18 REUTERS Sochi RUSSIA, the world’s top oil producer, is ready to meet Opec (Organization of the Petroleum Exporting Countries) and non-Opec oil producers to discuss the situation on the global oil markets if such a meeting was called, itsREUTERS; PHOTO: REUTERS - 530 words
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Advertisement1934 2015-10-05 18 NOTICES T O L L F R E E 1 8 0 0 -2 8 9 8 8 2 2 I E m a i l n o t i c e s s p h c o m s g I w w w s p h c l1,934 words
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TECHNOLOGY
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858 2015-10-05 19 Amit Roy Choudhury - Centrolene clients use its C-Suite to transform themselves from local to global players By Amit Roy Choudhury amit@sph.com.sg @AmitRoyCBT Singapore THE freight forwarding business is a very important part of the logistics and supply chain industry. With Singapore’s position as an entrepot, freight858 words
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905 2015-10-05 19 JAN-JAAP JAGER - YOU SAY BY JAN-JAAP JAGER TThe author is vice-president of Acronis, a Singapore-based data protection firm Concerned about security of your data? Store your files in the cloud. Despite news headlines brimming with stories about leaked nude celebrity pictures and hacked computers, the905 words
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Advertisement9 2015-10-05 19 NOTICES TOLL FREE 1800-289-8822 I Email notices@sph.com.sg I www.sphclass.com.sg/notices9 words
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Advertisement720 2015-10-05 20 KOREA NATIONAL DAY ADVERTISING FEATURE For e-version, go to www.sphcountryspecial.sg S^cilUNTRYSPECIAL Ko rea, Beyond Meetings, Beyond Your Imagination All eyes are on South Korea as it continues its relentless push as a leading MICE (Meetings, Incentives, Conventions and Exhibitions) destination. The country's persevering spirit and pursuit of creativity and innovation720 words
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KOREAN NATIONAL DAY | |
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Article, Illustration647 2015-10-05 23 VINCENT WEE - The Korea Tourism Organization has been making an extra effort to boost the Korean MICE market. STORIES BY VINCENT WEE market.STORIES BY VINCENT WEE THIS year has seen some difficult times for the tourism industry in Korea and the Korea Tourism Organization (KTO) has been making647 words
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Article, Illustration560 2015-10-05 23 TO celebrate Korea’s 70th anniversary of liberation and 40 years of diplomatic ties with Singapore, the eighth edition of the Korea Festival, which runs from Sept 30 to Dec 6 this year, will feature a variety of events ranging from traditional clothing (hanbok) fashion show,560 words
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Article, Illustration960 2015-10-05 24 VINCENT WEE - Korea’s lifestyle hotels are offering smart luxury or upscale select service to cater to the growing group of younger jet setters. STORIES BY VINCENT WEE setters.STORIES BY VINCENT WEE KOREA’S tourism industry is always adapting and in tune with the changing profiles of960 words
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Article, Illustration476 2015-10-05 24 THE capital city and major MICE destination of Seoul is also keeping up with the competition and adding to its stock of excellent convention and accommodation facilities. Set to open in October, the Four Seasons Hotel Seoul will bring the476 words
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Article, Illustration618 2015-10-05 24 THE Meetings, Incentives, Conferences and Exhibitions (MICE) industry is becoming increasingly competitive and to cater to the more demanding needs of MICE clients, Korea has been making continual efforts to come up with interesting new activities as well as develop its infrastructure to cater618 words
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Article, Illustration679 2015-10-05 25 VINCENT WEE - Gyeongju, with a UNESCO World Heritage site and theme park that showcases the history and culture of the Silla Dynasty, has the potential to be a unique MICE destination. STORIES BY VINCENT WEE destination.STORIES BY VINCENT WEE IN further efforts to diversify Korea’s679 words
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Article, Illustration1021 2015-10-05 25 GANGWON province is yet another exciting new destination being promoted for the MICE market. For now, Gangwon province is better known as the host province of the Winter Olympics 2018 which will be held in Pyeongchang. However, it also has well-established corporate training venue facilities1,021 words
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Page 23 Advertisements
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Advertisement518 2015-10-05 23 KOREA NATIONAL D OBJECTIVE ACHIEVED! Incentive Trip For High Achievers, Seoul Busan, 27 January 2 February 2015 r\ r' r\ 1* "From accessibility to agency support to creative itineraries, Seoul ticked all the right boxes as a venue for the event. The biggest challenge we faced was the short lead-time518 words
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Advertisement16 2015-10-05 23 T For more information, please go to: Korea Festival 2015: http://www.koreafestivalsg.com/ Korean Film Festival 2015: http://www.koreanfilmfestivalsg.com/16 words
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CONSUMER
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Article, Illustration826 2015-10-05 26 There is disagreement in what constitutes a cappuccino NYT New York WHAT if the cappuccino you had this morning was not, in fact, a cappuccino? Scary. More worrisome still: What if your flat white was? There was a time when cappuccino was easy toNYT; PHOTO: NYT - 826 words
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645 2015-10-05 26 WP Washington BREWERS of Japanese sake, or nihonshu, have recently been expanding their product ranges to attract a wider customer base. Types of sake being produced include sparkling versions and ones that complement Western food. Most of these new kinds of sake are being marketedWP - 645 words
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Article, Illustration819 2015-10-05 26 Alex Williams - By Alex Williams NYT New York IMAGINE a wristwatch that costs US$815,000. Imagine a wristwatch that costs US$815,000 and contains no diamonds or precious jewels. Imagine a wristwatch that costs US$815,000, contains no diamonds, but in some alternate universe of watch geekery may evenNYT; PHOTO: NYT - 819 words
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Advertisement72 2015-10-05 26 Sr A fiTTK Wfpn w 'zf i r m Jj yCgffl ±]bb Time For A Celebration m From Another Wor d m EN 7j u w Google play V AppStore 0 0 0 0 ZbBz offers an effective bilingual marketing platform that targets the affluent audience. For advertisement bookings or72 words
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GOVERNMENT & ECONOMY
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622 2015-10-05 27 Consensus emerging among economists that real growth is lower than the 7% forecast by government AFP Beijing AS once-stellar growth rates start to dip, watchers of China’s mammoth economy worry that it could be worse than it looks because theAFP - 622 words
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380 2015-10-05 27 NY Fed president Dudley blames regulatory structure and difficulties of predicting the next crisis REUTERS Boston THE United States is a long way from putting in place rules that will protect the financial system and the economy from broad risks, due in partREUTERS - 380 words
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Article, Illustration439 2015-10-05 27 BLOOMBERG Oslo AS the currency of one of the world’s richest nations becomes increasingly difficult to trade, the government is starting to worry about the economic fallout. Prime Minister Erna Solberg says the rapid weakening of Norway’s kroner will onlyBLOOMBERG; PHOTO: BLOOMBERG - 439 words
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Article870 2015-10-05 28 Rob Curran - September jobs report turns out to be just bad enough to keep Fed rate-hike plans on hold WALL STREET INSIGHT By Rob Curran btworld@sph.com.sg US stocks rose last week as traders celebrated a bleak jobs report, betting it would put the Federal Reserve’s rate-hike870 words
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Article, Illustration831 2015-10-05 28 REUTERS Sydney AUSTRALIAN businesses are turning their backs on bitcoin, as signs grow that the cryptocurrency’s mainstream appeal is fading. Concerns about bitcoin’s potential crime links mean many businesses have stopped accepting it, a trend accelerated by Australian banks’ move last monthREUTERS; PHOTO: REUTERS - 831 words
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Article, Illustration664 2015-10-05 28 REUTERS Manchester PRIME Minister David Cameron said his renegotiation of Britain’s ties with the European Union was “bloody hard work” and refused to rule out campaigning for a British exit in a referendum if other EU leaders failed to grant him the concessions heREUTERS - 664 words
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267 2015-10-05 28 REUTERS Berlin THE European Union (EU) should loosen its deficit rules due to extra spending caused by a record influx of refugees, the head of the European Parliament and Luxembourg’s finance minister both said in newspaper interviews on Sunday. CallsREUTERS - 267 words
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382 2015-10-05 28 BLOOMBERG Helsinki THE “sick man of Europe” the epithet Finland’s finance minister uses to describe his country may be about to encounter a new hurdle. While the government’s reform agenda has won praise from rating companies and economists, its slowness in movingBLOOMBERG - 382 words
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Page 27 Advertisements
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Advertisement2694 2015-10-05 27 NOTICES TOLL FREE 1800-289-8822 I Email notices@sph.com.sg I www.sphclass.com.sg/notices LASSETERS INTERNATIONAL HOLDINGS LIMITED Company Registration No: *****2223M (Incorporated in the Republic of Singapore) NOTICE OF ANNUAL GENERAL MEETING NOTICE IS HEREBY GIVEN THAT the Twelfth Annual General Meeting of Lasseters International Holdings Limited will be held at Orchid Ballroom, Basement2,694 words
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TRANSPORT
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841 2015-10-05 29 They are proposing that they be allowed a 70% increase in the nitrogen oxides their cars emit as part of new European pollution tests, unreleased documents show NYT London DESPITE the cloud cast by the Volkswagen scandal, automakers are proposing that they beNYT - 841 words
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567 2015-10-05 29 WP Washington IT WAS, as usual, a spectacular display of fire and force, a rocket blast lighting up the still dark sky shortly before dawn. The launch from Cape Canaveral, Florida on Friday was historic, too the 100th for the United Launch Alliance (ULA), aWP - 567 words
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Article, Illustration719 2015-10-05 29 BLOOMBERG Sydney CARS are meant to be a volume business: The more you sell, the better your profit margin. So how come the world’s most richly valued carmaker took four years to shift the number of cars that General Motors sellsBLOOMBERG; PHOTO: REUTERS - 719 words
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Article, Illustration828 2015-10-05 29 AFP Lille, France MORE than 100 migrants stormed the Channel Tunnel early Saturday, penetrating a third of the way through in an incident which halted traffic overnight. The incident came as the daily flow of thousands of migrants and refugees flocking to Europe’s shoresAFP; PHOTO: REUTERS - 828 words
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Article1915 2015-10-05 30 MONTREAL 10 120 29/7 30/7 4/8 MONTREAL 10 120 29/7 30/7 4/8 EASTERN CAR LINER, LTD SPECIALIZE IN RORO HEAVY LIFT INTRA-ASIA SERVICE VOY Ramp(KT) Lifting(KT) SIN PG PKL KUC SUR JKT SEA CORAL 73 60 8/10 10/10 14/10 MALAYSIA STAR 50 50 8/10 10/10 14/10 MOUNT AKABOSHI1,915 words
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Advertisement175 2015-10-05 30 Equipment Processing Centre (EPC) within Jurong Port (FTZ) Providing a one-stop solution for all your logistics needs C a l l 8 1 2 1 0 9 6 6 o r e m a i l 2 WA S S I N E P C O p e r a175 words
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DINING OUT
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Article, Illustration1040 2015-10-05 31 JAIME EE - There’s little elbow room at both Maggie Joan’s and Humpback Seafood but the hipster vibe whets the appetite. BY JAIME EE BY BY JAIME EE NEW RESTAURANTS Maggie Joan’s Dining Bar 110 Amoy Street #01-01 (entrance from Gemmill Lane) Tel: 6221-5564 Open for lunchPHOTOS: JOHN HENG; PHOTOS: JAIME EE - 1,040 words
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Page 31 Advertisements
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Advertisement102 2015-10-05 31 PERSONALISATION News, your way, with bookmarks and a customisable menu FRESH NEW LOOK Visual and intuitive design BETTER BROWSING Seamlessly navigate with gestures DEPTH BREADTH More content for both free users and subscribers E-PAPER Read stories as they appear in print, or optimised for your device Download the new Business102 words
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LIFE & CULTURE
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Article, Illustration761 2015-10-05 32 What’s novel about Friends to these viewers is the absence of any quality of corrosive ambition NYT New York TWENTY-ONE years ago last month, Friends made its debut on NBC, to almost instant acclaim and popularity, beginning a 10-year run that usheredNYT; SPH FILE PHOTO - 761 words
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Article, Illustration737 2015-10-05 32 WP New York FOR the first time in its 48-year history, Ralph Lauren’s fashion empire has new leadership. Stefan Larsson inherits a label with rich heritage and global name recognition. But it’s also one that’s grown a bit stodgy and stale. Ralph Lauren’s had aWP; PHOTO: REUTERS - 737 words
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Article, Illustration1003 2015-10-05 32 NYT Milan THERE’s a new stop on this city’s style circuit. Flanked by Versace and Omega boutiques, the new Prada-owned, Roberto Baci-occhi-designed Pasticceria Marchesi cafe opened several weeks ago, just in time for fashion week, in the heart of the city’s glossiest shopping street atNYT; PHOTOS: NYT - 1,003 words
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Page 32 Miscellaneous
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Miscellaneous390 2015-10-05 32 CRYPTIC CROSSWORD Across 1 Tear off to be entertained by thin relation (5-4) 9 Clothes are left, found behind a piano more than once (7) 10 Attribute of a writer (7) 11 Time to argue for disloyalty (7) 12 Virtue of a disciplined pet (9) 14 Strange folk dances led390 words
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