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Discover the secrets of upside-down management and doing the right thing with James Timpson's The Happy Index. With over 2,000 locations across the UK and overseeing multiple operations daily for the past two decades, it's fair to say that the CEO of the family-owned Timpson business knows a thing or two about running a successful company. What makes James Timpson's approach to collaboration, profit and success is simple: let the people you hire run your business. That might seem like a simple concept to a CEO, manager or director but if you think about the hundreds of meetings, hours lost from your day by responding to emails, signing off on projects and more, you will notice that you are still working in a traditional, top-down mindset. Doing this means the team you work with only see themselves as a cog in the machine instead of the trusted, valued colleagues that they are. The Happy Index is structured into lessons that will equip you and the people you work with, with the tools and tactics to re-evaluate the ways you manage your business. Offering insight into the ways in which James has overseen the family business, he firmly believes that you will see the benefits of working with an upside-down mindset, not only for financial success but also your team's wellbeing and happiness. Really, though, it's easy. Turn up on time. Trust your team. Do your work.
Brought to you by Penguin. Why do our friends have more friends than we do? Can simple maths help us with our self-esteem? And how can game theory offer solutions to the climate emergency? When we reason well, it is easier to be happy (and good and also, you know, right ). But when dealing with others, it's not enough to be clever - you must be able to put yourself in the shoes of the clever person opposite you and think of what they might do. It's this insight that lies at the heart of Reason to Be Happy, whether you are dealing with the Cuban Missile Crisis or letting go of anger. Full of fascinating thought experiments and revealing stories, Reason to Be Happy is a paean to the power of rationality. If you want to have a good life and even make the world a better place, you need to start by thinking clearly. ©2024 Kaushik Basu (P)2024 Penguin Audio.
Embrace your agency, lead change, and fly free—in the business of life and the life of business—with kindness (plus a little math), featuring an original music score exclusive to the audio edition. In kindergarten, James Rhee received a toy red helicopter in gratitude for a simple act of generosity—sharing his lunch. Decades later, the lesson from that small gift led him to develop a human-centered framework for business and personal achievement that helped him overcome seemingly insurmountable hurdles and find unprecedented success. "red helicopter is a transformative experience. James Rhee's story is a must read for anyone, of any age, who wishes to think, act, and lead with balance, agility, and wisdom." —Jay Shetty Rhee was a high school teacher turned private equity investor when he unexpectedly took the helm of Ashley Stewart, an iconic company predominantly employing and serving Black women. Inspired by the values his dying Korean immigrant parents instilled in him, he knew that a radically different—yet familiar—approach was required to lead this twice-bankrupt company from certain liquidation to true transcendence. Is it possible to be successful and kind? To lead with precision and compassion? To honor who we are in all areas of our lives? The entire world bet against him and Ashley, but Rhee trusted his instincts to identify, measure, and leverage the intangible goodwill at the company's core, a decision which ultimately multiplied its fortunes several times over. Anyone can combine the clarity and imagination we had as children with fundamental business metrics. Anyone can apply this refreshingly intuitive approach to lead change at work and at home. While eloquently sharing a story of personal and professional success, red helicopter presents a comforting yet bold solution to the dissatisfaction and worry we all feel in a chaotic and sometimes terrifying world. The insights and knowledge that Rhee imparts have been accumulated over decades of investing and leading at the highest levels of business. Drawing on this experience, he encourages us to trust the wisdom deep inside each of us so we can learn how to: Create and measure "goodwill," the ultimate collective good Discover agency and the truth about kindness it entails Identify the invisible obstacles standing in your way Lead transformational change through small, scalable acts Construct an accurate "balance sheet" of our assets and liabilities Reorient our lives, organizations, and the world to reflect the best in us Are you looking for a sustainable balance between life, money, and joy? For yourself and others? Imagine, a clear path forward told as a deeply felt human story. A poignant and uplifting celebration of humanity, red helicopter—a parable for our times is tale of struggle and triumph, compelling for its honesty and relatability as much as for the instructions we can all use to balance the books of our lives. Original musical score "Arirang Amazing Grace for a Red Helicopter" arranged for the audiobook. Inspired by James Rhee and arranged by Chad Cannon. Performance features Grace Kelly on saxophone, Joo Lee on cello, and Kyle Gilner on violin. Copyright owned by JCR Holdings, LLC.
A groundbreaking and timely book from the international bestselling author of The 5AM Club The Wealth Money Can't Buy will hardwire in a completely new way of measuring wealth. We inhabit a world where the common idea of success requires you to hustle and grind, to sacrifice your mental, emotional, physical and spiritual health, and to miss out on the finest times with those you love to scale a mountaintop of financial fortune, fame and material possessions. Yet money is only one form of wealth. A truly abundant life includes seven other forms of wealth. With proven tactics, Robin Sharma—legendary leadership advisor to many of the world's most successful people and a personal mastery expert trusted by tens of millions of people across the world—will help you to stop chasing the wrong kinds of riches—which can waste years—so you can get directly on track to making a life you absolutely adore. A supplemental Enhancement PDF accompanies this audiobook.
WASHINGTON POST “COLOR OF MONEY” BOOK CLUB PICK Stop Living Paycheck to Paycheck and Get Your Financial Life Together (#GYFLT)! If you’re a cash-strapped 20- or 30-something, it’s easy to get freaked out by finances. But you’re not doomed to spend your life drowning in debt or mystified by money. It’s time to stop scraping by and take control of your money and your life with this savvy and smart guide. Broke Millennial shows step-by-step how to go from flat-broke to financial badass. Unlike most personal finance books out there, it doesn’t just cover boring stuff like credit card debt, investing, and dealing with the dreaded “B” word (budgeting). Financial expert Erin Lowry goes beyond the basics to tackle tricky money matters and situations most of us face #IRL, including: - Understanding your relationship with moolah: do you treat it like a Tinder date or marriage material? - Managing student loans without having a full-on panic attack - What to do when you’re out with your crew and can’t afford to split the bill evenly - How to get “financially naked” with your partner and find out his or her “number” (debt number, of course) . . . and much more. Packed with refreshingly simple advice and hilarious true stories, Broke Millennial is the essential roadmap every financially clueless millennial needs to become a money master. So what are you waiting for? Let’s #GYFLT!.
Comedy can soothe our pain, vent our anger, make us feel less alone, and provide the answer to life's most difficult questions, such as What do you call a man with a seagull on his head?* It's a social glue, but it can also be divisive, and the joke is on us if we don't understand how it works. So what are the rules? How does comedy do its magic, and why does it matter? Join professional comedy writer Joel Morris on a hilarious journey into the hidden world of shared laughter, where he reveals the mechanisms that make jokes work and what comedy can teach us about ourselves. Offering astute analysis of everything from stand-up to slapstick and sitcom to spoof, Morris examines comedic patterns, rhythms, and dynamics to uncover the algorithms that secretly underpin comedy. Packed with gags and examples of comedy at its best—plus some invaluable tips on how to master that b'dum tish timing—Be Funny or Die is a fascinating investigation into how our species has developed and mastered this essential art form where laughter is the universal language and only the funniest survive. *Cliff.
If Crazy Rich Asians and a Greek tragedy had a literary offspring, it would be the spitting image of Why Should Guys Have All the Fun? The true story of resolute immigration lawyer and activist Loida Lewis, Why Should Guys Have All the Fun? begins with Loida's adventure-packed Philippine upbringing. A torrid love affair with brilliant, irascible financier Reginald Lewis follows, as does regal living in Manhattan and Paris, and gut-wrenching loss, all before Loida shockingly commandeers a multibillion-dollar, multinational conglomerate and leads it with aplomb. You'll learn how she dealt with her husband's untimely death at the age of fifty and how she managed to raise two independent daughters even as she shepherded a multinational corporation to record earnings. Listeners will also find: explorations of how the author overcame her severe depression after the loss of her beloved husband; discussions of how faith and perseverance helped Loida overcome the myriad challenges and obstacles in her path; and how the author, a Filipina-American woman, navigated a business world dominated by hard-charging white males. A fascinating and engaging memoir from one of America's leading female executives, Why Should Guys Have All the Fun? is an inspiring and uplifting true story of how an ordinary person can rise to achieve extraordinary things.
While efforts to achieve equity in education are prominent in school districts across this country, the effective implementation that results in meaningful change remains elusive. Even with access to compelling theories and approaches such as multicultural education, culturally responsive teaching, culturally relevant instruction, culturally sustaining pedagogy, schools still struggle to implement equitable change that reshapes the academic experiences of students marginalized by the prevailing history, culture, and traditions in public education. In Belonging through a Culture of Dignity, Cobb and Krownapple argue that the cause of these struggles are largely based on the failure of educators to consider the foundational elements upon which educational equity is based, belonging and dignity. Once these fundamental human needs are understood, educators can gain clarity of the barriers to meaningful student relationships, especially across dimensions of difference such as race, class, and culture. Cobb and Krownapple challenge that normalization and offer three concepts as keys to successful equity initiatives: inclusion, belonging, and dignity. Through their work, the authors aim to equip educators with the tools necessary to deliver the promise of democracy through schools by breaking the cycle of equity dysfunction once and for all.
NATIONAL BESTSELLER An urgent and illuminating examination of the unrelenting housing crisis Canadians find ourselves facing, by Balsillie Prize finalist and CBC Radio host Gregor Craigie, Our Crumbling Foundation offers real-life solutions from around the world and hope for new housing innovation in the face of seemingly impossible obstacles. Canada is experiencing a housing shortage. Although house prices in major Canadian cities appear to have topped out in early 2023, new housing isn’t coming onto the market quickly enough. Rising interest rates have only tightened the pressure on buyers, and renters, too, as rising mortgage rates cost landlords more, which are passed along to tenants in rent increases. Even with the recent federal budget commitment to bring more housing online by 2030, there will still be a shortfall of 3.5 million homes by 2030. Gregor Craigie is a CBC journalist in Victoria, one of the highest-priced housing markets in the country. On his daily radio show On The Island he's been talking for over 15 years to local experts and to those across the country about housing. Craigie has travelled to many of the places he profiles in the book, and in his interviews with Canadians he presents the human face of the shortfall as he speaks with renters, owners and homeless people, exploring their varying predicaments and perspectives. He then shows, through comparable profiles of people across the globe, how other North American and international jurisdictions (Tokyo, Paris, Berlin, Helsinki, Singapore, Ireland, to name a few) are housing their citizens better, faster and with determination—solutions that could be put into practice here. With passion, knowledge and vigour, Craigie explains how Canada reached this critical impasse and will convince those who may not yet recognize how badly our entire country is in need of change. Our Crumbling Foundation provides hope for finding our way out of the crisis by recommending a number of approaches at all levels of government. The prescription for how we’re going to house ourselves, and do so equitably, requires not just a business solution, nor simply a social solution, but rather a combination of both, working hand-in-hand with all levels of government, and quickly, in order to catch up with and outpace the needs of Canadians in this ever-intensifying crisis over a basic human right.
NATIONAL BESTSELLER " Unlearning Silence is the book I wish I had when I started my career….This book is going to change the workplace for the better."—Pooja Lakshmin MD, psychiatrist & best-selling author of Real Self-Care “A necessary read… Unlearning Silence offers an opportunity and tools to change things within and around us – for ourselves and those we love.” —Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone A paradigm-shifting book looking at the pervasive influence of silence and how we can begin to dismantle it in order to find our voices at home and at work Having a seat at the table doesn’t mean that your voice is actually welcome. Knowing something is wrong doesn't mean it's easy to speak up. In fact, there are incentives for many of us to stay silent. Why speak up if you know that it won’t be received well, and in fact, often makes things worse? In Unlearning Silence , Hering explores how we’ve learned to be silent, how we’ve benefited from silence, how we’ve silenced other people—and how we might choose another way. She teaches how to recognize and unlearn unconscious patterns so we can make more intentional choices about how we want to show up at home and at work. Only by unlearning silence can we more fully unleash talent, speak our minds, and be more complete versions of ourselves… and help other people do the same. With compassion, clarity, and understanding, Hering guides readers through real-life examples and offers a concrete road map for doing this vital and challenging work.
This business classic features straight-talking advice you’ll never hear in school. Featuring a new foreword by Ariel Emanuel and Patrick Whitesell Mark H. McCormack, one of the most successful entrepreneurs in American business, is widely credited as the founder of the modern-day sports marketing industry. On a handshake with Arnold Palmer and less than a thousand dollars, he started International Management Group and, over a four-decade period, built the company into a multimillion-dollar enterprise with offices in more than forty countries. To this day, McCormack’s business classic remains a must-read for executives and managers at every level. Relating his proven method of “applied people sense” in key chapters on sales, negotiation, reading others and yourself, and executive time management, McCormack presents powerful real-world guidance on • the secret life of a deal • management philosophies that don’t work (and one that does) • the key to running a meeting—and how to attend one • the positive use of negative reinforcement • proven ways to observe aggressively and take the edge • and much more Praise for What They Don’t Teach You at Harvard Business School “Incisive, intelligent, and witty, What They Don’t Teach You at Harvard Business School is a sure winner—like the author himself. Reading it has taught me a lot.” —Rupert Murdoch , executive chairman, News Corp, chairman and CEO, 21st Century Fox “Clear, concise, and informative . . . Like a good mentor, this book will be a valuable aid throughout your business career.” —Herbert J. Siegel, chairman, Chris-Craft Industries, Inc. “Mark McCormack describes the approach I have personally seen him adopt, which has not only contributed to the growth of his business, but mine as well.” —Arnold Palmer “There have been what we love to call dynasties in every sport. IMG has been different. What this one brilliant man, Mark McCormack, created is the only dynasty ever over all sport.” —Frank Deford, senior contributing writer, Sports Illustrated.
"Incisive debut treatise... Mohsin brings to the proceedings a reporter's eye for story" — Publisher's Weekly From Bloomberg News reporter Saleha Mohsin, the untold story of how one of America’s most invincible institutions—the Treasury—has used the U.S. dollar to define America’s role in the world, and our economic future. In 1995, Treasury Secretary Robert Rubin re-defined the next thirty years of currency policy with the mantra, “A strong dollar is in America’s interest.” That mantra held, ushering in exceptional prosperity and cheap foreign goods, but the strong dollar policy also played a role in the devastating hollowing out of America’s manufacturing sector. Meanwhile, abroad, the United States increasingly turned to the dollar as a weapon of war. In Paper Soldiers , Saleha Mohsin reveals how the Treasury Department has shaped U.S. policy at home and overseas by wielding the American dollar as a weapon—and what that means in a new age of crisis. For decades, America has preferred its currency superpower-strong, the basis of a "strong dollar" policy that attracted foreign investors and pleased consumers. Drawing on Mohsin's unparalleled access to current and former Treasury officials like Robert Rubin, Steven Mnuchin, and Janet Yellen, Paper Soldiers traces that policy's intended and unintended consequences, including the rise of populist sentiment and trade war with China—culminating in an unprecedented attack on the dollar’s pristine status during the Trump presidency—and connects the dollar's weaponization from 9/11 to the deployment of crippling financial sanctions against Russia. Ultimately, Mohsin argues that, untethered from many of the economic assumptions of the last generation, the power and influence of the American dollar is now at stake. With first-hand reporting and fresh analysis that illustrates the vast, often unappreciated power that the Treasury Department wields at home and abroad, Paper Soldiers tells the inside story of how we really got here—and the future not only of the almighty dollar, but the nation’s teetering role as a democratic superpower.
“ I can confidently say this will be one of my favorite books of 2024.” —Stephen King, bestselling author (and onetime millworker) “ American Flannel is a wonderful book—surprising, entertaining, vivid and personal, but also enlightening on the largest questions of America's economic and social future.” —James Fallows, co-author of Our Towns The little-engine-that-could story of how a band of scrappy entrepreneurs are reviving the enterprise of manufacturing clothing in the United States. For decades, clothing manufacture was a pillar of U.S. industry. But beginning in the 1980s, Americans went from wearing 70 percent domestic-made apparel to almost none. Even the very symbol of American freedom and style—blue jeans—got outsourced. With offshoring, the nation lost not only millions of jobs but also crucial expertise and artistry. Dismayed by shoddy imported “fast fashion”—and unable to stop dreaming of re-creating a favorite shirt from his youth—Bayard Winthrop set out to build a new company, American Giant, that would swim against this trend. New York Times reporter Steven Kurutz, in turn, began to follow Winthrop’s journey. He discovered other trailblazers as well, from the “Sock Queen of Alabama” to a pair of father-son shoemakers and a men’s style blogger who almost single-handedly drove a campaign to make “Made in the USA” cool. Eye-opening and inspiring, American Flannel is the story of how a band of visionaries and makers are building a new supply chain on the skeleton of the old and wedding old-fashioned craftsmanship to cutting-edge technology and design to revive an essential American dream.
Customer Magic—The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer experience to achieve seemingly impossible customer-centric results and become world leaders in delivering award-winning customer experience. This practical, easy-to-read guide for any leader, business owner, or team member in any size organization shares key lessons to transform customer experience and drive growth in your business. It will inspire, spark action, and empower you to make your own brand of magic.
This book is for anyone who wants to understand what being more inclusive at work means, especially as it relates to black leaders. Based on candid interviews with thirty successful black leaders, it peels away the multifaceted layers of black British leaders in organizations to offer a new way of thinking about the black British experience. This book provides the insights and ideas required to have positive conversations about race at work and to create work environments where black leaders can thrive. This book offers new ways of thinking about black people at work that help to further inclusion. It shines a light on the daily reality of being a black leader in the workplace, providing an alternative entry point for conversations around inclusion and explores what individuals and organizations can do to increase inclusion in the workplace. Through firsthand stories this book explores the challenges, compromises, struggles, and successes that black people encounter, and the range of strategies they employ to achieve success as they navigate the "white" workplace. It is essential for business leaders in the private, public, and third sector, human resources professionals, students, anyone teaching or mentoring black students or leaders, and everyone interested in understanding race and furthering inclusion in the workplace.
“If you’re looking for advice that will help you start investing right away, Invest Like a Girl delivers this and more. Jessica’s engaging guide will help women close the wealth gap, start important conversations, and finance their biggest dreams.”—Tiffany “the Budgetnista” Aliche, New York Times bestselling author of Get Good with Money In a world where many women need to contend with the gender pay gap, take career breaks to raise families, and account for their longer lifespans when saving for retirement, investing is a surefire way to put yourself on firm financial footing. And when women do start investing, they often land higher returns than men. However, as Dr. Jessica Spangler discovered when she shared her financial know-how online, understanding that investing is crucial is just the beginning. Many of her followers, as well as her real-life friends, coworkers, and even patients, wanted to know exactly how and where they could start. With Invest Like a Girl, Jessica shares the essential information and offers the game plans that women need to begin investing right away and according to their unique financial profiles. Filled with easy-to-implement tools, practical strategies, and real-life examples, this go-to guide to investing will provide the blueprint for you to take the next step with your money, teaching you how to ● Prep your finances: Get a clear picture of your net worth and know exactly how much you can allocate for investing—no matter your income. ● Pick up the lingo of investing: Understand the differences between ETFs, index funds, mutual funds, bonds, and options—and weigh the pros and cons of each. ● Manage risk without breaking a sweat: Determine your risk tolerance with a short quiz, learn to use the ups and downs of the market to your benefit, and discover how investing helps you beat inflation. ● Craft a customized strategy: Outline your most important financial goals, figure out your personal investing style, and decide how to allocate your assets with the help of worksheets, checklists, and sample portfolios along the way. Whether you’re looking to achieve financial independence, make strides toward important life goals, or set aside enough for retirement, Invest Like a Girl will get you up to speed and empower you to start investing and make sound decisions about your money. *This program includes a downloadable PDF that includes tables, graphs, worksheets, the glossary, and resources from the book.
A show about how to kick ass at work without losing your humanityThe Radical Candor® approach—Caring Personally while Challenging Directly—can move you from a command-and-control culture to one of collaboration. Developed by Kim Scott, Radically Candid guidance is feedback that's both kind and clear, specific and sincere. The Radical Candor Get Stuff Done Wheel: Guide Your Team To Achieve ResultsThe Get Stuff Done Wheel has 7 steps: Listen, Clarify, Debate, Decide, Persuade, Implement, and Learn. When run effectively, the GSD Wheel will enable your team to achieve more collectively than anyone could ever dream of achieving individually. Listen: Your team should know what the company is trying to achieve, and they likely have some of the best ideas for what your team should be achieving. First, listen to their ideas in trying to figure out which goals your team should be pursuing. If you can build a culture where people listen to one another, they will start to fix things you as the boss never even knew were broken. Clarify: Remember that new ideas are fragile and therefore easily squished. A critical role a manager can play is to augment the voice of their team by helping the team clarify their ideas and by clarifying the manager's understanding of the ideas. Debate: Allowing the team time and space to publicly debate the ideas is a critical step. Guidelines for good debate include making the discussion about the ideas and not about egos. It's about finding the best answer together, not about who won the debate. Decide: The best bosses often do not decide themselves, but rather create a clear decision-making process that empowers people closest to the facts to make as many decisions as possible. Not only does that result in better decisions, but it also results in better morale. Persuade: This isn't easy, and it's vital to get it right. Persuasion at this stage can feel unnecessary and make the decider resentful of people on the team who aren't fully in agreement. The decider has painstakingly gone through the listen, clarify, and debate steps and made a decision. Why doesn't everyone else get why it's obvious we should do this—or at least be willing to fall in line? But expecting others to implement a decision without being persuaded that it's the right thing to do is a recipe for terrible results. And don't imagine that you can step in and simply tell everyone to get in line behind a decision, whether you have made it or somebody else has. Implement: As the boss, part of your job is to take a lot of the "collaboration tax" on yourself so that your team can spend more time implementing. The responsibilities you have as a boss take up a tremendous amount of time. One of the hardest things about being a boss is balancing these responsibilities with the work you need to do personally in your area of expertise. Here are the four things I've learned about getting this balance right: Don't waste your team's time; keep the "dirt under your fingernails;" block time to implement and fight meeting proliferation. Learn: By the time you've reached Learn—the last spot on the Get Sh*t Done Wheel—you and your team have put in a ton of work, you've achieved something, and you want it to be great. And it is human nature for us to become attached—often unreasonably attached—to projects we've invested a lot of time and energy into. It can take almost superhuman discipline to step back, acknowledge when our results could be a lot better or are simply no good, and learn from the experience.
Marx and Engels were right when they observed in the Communist Manifesto that free markets had in a short time created greater prosperity and more technological innovation than all previous generations combined. A century and a half later, all the evidence shows that capitalism has lifted millions and millions from hunger and poverty. Today's story about global capitalism, shared by right-wing and left-wing populists, but also by large sections of the political and economic establishment, does not deny that prosperity has been created, but it says it ended up in far too few hands. This in turn has made it popular to talk about the global economy as a geopolitical zero-sum game, where we have to fight to control new innovations, introduce trade barriers and renationalise value chains. While, more broadly, capitalism is accused of fuelling glaring inequality, populist revolts, climate change and China's global conquest. In this incisive and passionate investigation, Johan Norberg instead states the case for capitalism and the vital role played by the free market in today's uncertain world. Ultimately, he argues that that a move away from global capitalism would not only squeeze the growth out of the economy but also deepen an already large social exclusion for the vulnerable - for the world's poor, it would be a killing blow.
The Perfect 10 by New York Times bestselling author Dave Liniger is a must-listen practical primer for entrepreneurs of all ages. In The Perfect 10, Dave Liniger, cofounder of RE/MAX, the company that revolutionized real estate for agents and home buyers everywhere, shares fifty-plus years of business insights to help guide future generations of entrepreneurs as they pursue their professional dreams. Beyond being a real estate magnate, Liniger is a major philanthropist, a serial investor in new ventures, a franchising expert, an educator, a former NASCAR team owner and driver, the proprietor of one of the world's most successful Arabian horse breeding operations, the owner and operator of Sanctuary, a one-of-a kind private golf club and preserve, and the impetus behind the Liniger Center on Franchising at the Daniels College of Business at the University of Denver. Drawing from his varied and unique life experiences as well as from the wisdom of successful friends, colleagues, authors, historical figures, and long-time inspirations, Liniger's business magnum opus—a practical primer and love letter to young and future moguls—was written with the next half-century of innovative entrepreneurship in mind. Exploring everything from pitching to venture capitalists, developing leadership abilities in an ever-changing social and economic climate, marketing in an age of so many meaningful ways to reach consumers, to making the most of what AI has to offer, Liniger leaves no stone unturned. This book is a must-listen for anyone with a penchant for new ideas, fire in their belly, and a deep-seated desire to be a perfect 10 in their respective field. It is especially enlightening for franchisors and franchisees!.