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  1. How do I contact Helpdesk?
     
  2. How do I know if I am a NLB Digital Account Holder?
     
  3. How do I register as a NLB Digital Account Holder?
     
  4. How do I log in?
     
  5. How do I get a new Username if I have forgotten my old Username?
     
  6. How do I get a new password if I have forgotten my old password?
     
  7. How do I change my password?
     
  8. How do I access the eResources from National Library website?
     
  9. How do I access the eResources from Public Libraries website?
     
  10. How do I access the eResources from NLB website?
     
  11. How do I print from the multimedia stations at our libraries?
     
  12. How do I access Magazines, Newspapers and Journals?
     
  13. How do I access eBooks, Music and Children's eBooks & Activities?
     
  14. How do I search if a particular journal or article is available within NL eResource?
     
  15. How do I search if a particular eBook title is available within NLB eResource?
     
  16. How do I search for a particular Straits Times/联 合 早 报 article?
     
  17. How do I read eBooks that are available in Apabi and Overdrive?
     
  18. How do I read eBooks using a SmartPhone (e.g. Apple, Android applications?)
     
  19. How do I borrow eBooks if I have Nook (from Barns and Noble) and Kindle 3?
     
 
 
  1. How do I contact Helpdesk?

    If you face any problem during registration or have forgotten your username and/or password, contact our Helpdesk at 6332 3255 or email helpdesk@nlb.gov.sg. (Emails will be replied to, within 3 days).

    Helpdesk Operating Hours:
    8:00am to 9:00pm Daily (Excluding public holidays)
    9:00am to 5:00pm (Eve of Christmas, New Year's Day and Chinese New Year)


  2. How do I know if I am a NLB Digital Account Holder?

    There are two forms of access to NLB Resources that you can hold:

    • As a National Library Board (NLB) Member (refers to use of NLB libraries ONLY)
    • As a NLB Digital Account Holder

    Anyone who is Singaporean, PR or FIN holder can sign up for a NLB Digital Account to access NLB e-Resources, in or outside NLB libraries.

    Note: You are not automatically registered as a NLB Digital Account Holder when you register as a NLB Member. Likewise, vice versa.


  3. How do I register as a NLB Digital Account Holder?

    Visit http://eResources.nlb.gov.sg and click on "Register" on the left menu.

    • Sign up for a NLB Digital Account by filling in a username, password, personal information, security question and its answer.
    • Click "Register" upon completion, to submit the form.




  4. How do I log in?

    You need to be a registered NLB Digital Account Holder to log in.

    • Click on "Login" on the left menu.
    • Type in your username and password, then click "Go".




  5. How do I get a new Username if I have forgotten my old Username?

    If you have already registered as a NLB Digital Account Holder, the system will prompt you with the message, "The NRIC / Birth Certificate / Library Membership No. entered has already been registered under another User ID".

    If you have forgotten your old Username, please contact our Helpdesk at 6332 3255 or email helpdesk@nlb.gov.sg (Emails will be replied to, within 3 days). For Helpdesk operating hours, click here


  6. How do I get a new password if I have forgotten my old password?

    • If you have forgotten your password or wish to change your password, visit the eResources Login Page and get your password reminder by clicking on "here" under "Forgot Password?".
    • Type in your username and click "Submit".
    • Next, you will be prompted a security question that you have previously keyed in during registration. Type in the answer and click "Submit".
    • Click "here" to view your new temporary password
    • With the temporary password, return to the eResources home page and click on "Login" on the left menu, type in your username and password, then click "Go". After logging in successfully, it is advised that you change the password immediately for security reasons.



  7. How do I change my password?

    You need to login before you can change the password.
    • Login from the eResources website.
    • Click on "Change Password" on the left menu.
    • Fill in the fields provided and click "Submit" to complete your password change.



  8. How do I access the eResources from National Library website?

    • Visit www.nl.sg and click on the "eResources" on the left menu



  9. How do I access the eResources from Public Libraries website?

    • Visit www.pl.sg and click on the "eResources" on the left menu



  10. How do I access the eResources from NLB website?




  11. How do I print from the multimedia stations at our libraries?

    You can print documents from the multimedia stations for a charge of $0.30 per A4 page. Printouts can then be collected from the Customer Service Information Counter Photocopy Area. The payment can be made through your CashCard or your Pre-Paid Account.


  12. How do I access Magazines, Newspapers and Journals?

    Click  here.


  13. How do I access eBooks, Music and Children's eBooks & Activities?

    Click  here.


  14. How do I search if a particular journal or article is available within NL eResource?

    If you have a NLB digital account, proceed to login. Then, click on Search eResources. A new page will open and you are required to type your Search query. If you do not have a NLB digital account, please register first by clicking on Register.


  15. How do I search if a particular eBook title is available within NLB eResource?

    • Click on by Type
    • select eBooks
    • select from the listing provided

    Some useful tips.

    • Select the following if you are looking for:

      • Latest fiction titles: Overdrive
      • Classics: check out World eBook Library
      • Chinese eBooks: Apabi
      • Computer: Safari
      • Comics/Anime: I-Manga

    Note: If you have a specific eBook title you might also try searching using NLB SearchPlus.


  16. How do I search for a particular Straits Times/联 合 早 报 article?

    Using Factiva

    You can access Straits Times in Factiva only at libraries and not from home. When you are accessing from libraries,

    • Click "By A-Z"
    • Click 'F' to find 'Factiva.com'.
    • Click on [Source]
    • Type "Straits Times" or "Lianhe Zaobao"
    • Specify the date e.g. 09 Jun 2008
    • Type 'a' in [Free text]
    • click on [Run search]
    • Click on title to view full-text of the article

    Using Library Press Display

    You can access Straits Times in Library Press Display only at libraries and not from home. When you are accessing from libraries,

    • Click "By A-Z"
    • Click 'L' to find 'Library PressDisplay'.
    • Mouse over [Select Title] on top menu
    • By Country --> Singapore

    You will see, [Lianhe Zaobao], [The Straits Times], [The Wall Street Journal Asia] and [Today]

  17. How do I read eBooks that are available in Apabi and Overdrive?

    Both requires a downloadable program prior to use. The help to do so is found below:

    Apabi Chinese eBook
    Overdrive


  18. How do I read eBooks using a SmartPhone (e.g. Apple, Android applications?)

    NLB currently does not offer Apple or Android apps. However NLB has an SmartPhone friendly Mobile Reads service at http://m.nlb.gov.sg.On the use of iPad to access NLB e-Resources, user can access the website using the standard browser (Safari) at http://eresources.nlb.gov.sg.

    After login to the website, user can access eBooks from

    • World eBook Library (pdf eBooks)
    • Malay eBooks - Koleksi Buku Elektronik Melayu (pdf eBooks)
    • eBrary eBooks - online reading (Flash plug-in is required)
    • Safari eBooks - online reading (Flash plug-in is required)
    • Digitised Rare Books available at http://sgebooks.nl.sg
    • Mobile Reads - short stories at http://m.nlb.gov.sg
    • Overdrive audio books (require Overdrive download center app, free)



  19. How do I borrow eBooks if I have Nook (from Barns and Noble) and Kindle 3?

    The eBooks available for download are- World e-Book Library, consisting of more than 900,000 titles (mainly classics) and Koleksi Buku Elektronik Melayu (Malay eBooks) allows for downloads and reading off-line as long as the device has a PDF reader.


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